Imagine…Feeling like you again!

Fill out your patient intake forms securely online through our patient portal. We will email you a link to set up your patient portal after you have scheduled your new patient visit. These forms are comprehensive, so please expect to take some time filling them out fully, so that we may provide you with the best possible care. Please fill your forms out 48 hours before your first visit.

If you have not received your patient portal login by email, please call us at 206-291-6543 and let us know.

All new and previous patients/clients must fill out paperwork and consent forms before their appointment. Paperwork is delivered virtually to your email when you create an appointment. 

Paperwork must be completed 24 hours prior to your appointment for the doctor to review.

Is in-depth and comprehensive. In order to deliver the best care we recommend you bring the following to your first appointment:

· Recent lab work and imaging studies (blood tests, urine, saliva tests, etc.) and relevant medical notes (HIPAA requirements mandate that copies of tests and notes from other physicians can only be released with your written request).

· Nutritional supplement bottles you are currently taking (name of product, brand and how you are taking it (ex. 2 caps at breakfast and 2 caps at lunch)

·  Information or the prescription bottles for medications you are currently taking or have taken in the recent past

· List of symptoms, concerns, and questions

Please note that we have a 48 business-hour cancellation policy (we are not open Sat or Sun). If an appointment is cancelled or if the patient doesn’t show up for their appointment, after the first missed/late appointment the patient will be sent a letter outlining the clinic policy regarding missed/late appointments. 

If an appointment is cancelled by the patient in less than 24 business hours, or if the patient doesn’t show up for an appointment, the patient will be charged 50% of the scheduled visit or service, and this charge must be paid in full prior to the patient booking another appointment. If the patient misses 2 appointments, then the patient will no longer be considered a clinic patient and we will inform the patient of this action and we will provide a list of other ND’s.

Your care is my focus:

I offer my full time and attention to support your healing.  Many insurance policies cover my services and I operate as an out of network provider.  I provide insurance reimbursement forms in states where it applies.   Patients who are eligible are often able to receive reimbursement for my care quickly and easily using the Reimbursify app. 

Questions to Ask Your Insurance Company

If you have insurance and will be relying on reimbursement for care I provide, it is helpful to call your insurance company and confirm how your benefits will apply. 

Helpful questions to ask your plan:

 1. Do I have naturopathic coverage? 

2. Do I have out-of-network benefits? 

3. What is my co-pay or co-insurance for visits with out-of-network providers? 4. Does my plan cover “telemedicine” or “telehealth” visits? If so, ask for and write down the codes that they accept. 

5. What is my deductible, and how much of it have I met? 

Payment and Insurance Policy:

Patients pay at the time of service, and then I give you paperwork (called a Superbill) with standard insurance-industry coding to submit to your insurance provider for reimbursement. 

I do not call or intervene with your insurance company.  In case your insurance company does not cover my services, you will be responsible for taking over the inquiry. Conventional providers have to spend considerable time getting insurance companies to pay them, and I am only focused on your care and success. 

Payment Types: A credit card must be kept on file to charge at the time of service. We accept Visa, MasterCard, and Discover as well as any flex spending or health savings accounts. I use a 3rd party billing system called Bluefin and they will process your payment which will appear at Rachel Winstedt, ND LLC on your card statement.